At "The Big Buckle," we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer hassle-free returns and exchanges to ensure your peace of mind.

Return Policy

If you wish to return an item, please follow these guidelines:

1. Contact Us: Reach out to our customer support team within 30 days of receiving your order to initiate the return process. You can contact us at [contact email/phone number].

2. Packaging: Ensure the item is in its original, unused condition, with all tags and packaging intact.

3. Return Authorization: We will provide you with a Return Authorization Number (RMA) and instructions on where to send the item.

4. Shipping: Pack the item securely and ship it to the address provided, including the RMA on the package.

5. Refund/Exchange: Once we receive your return and inspect the item, we will process your refund or exchange, as per your preference. Please allow [processing time] for this to be completed.

Exchange Policy

If you would like to exchange an item:

1. Follow the same steps mentioned above for returns but indicate that you would like an exchange.

2. Specify the replacement item you desire, including size and color (if applicable).

3. Once we receive your returned item, we will ship the replacement to you. Please allow [processing time] for this to be completed.

Notes:

• Shipping costs for returns/exchanges are the responsibility of the customer unless the return/exchange is due to a mistake on our part.

• For hygiene reasons, certain items such as personal accessories (wallets, belts) must be in unused condition to be eligible for return or exchange.

• Customized or monogrammed items may not be eligible for return or exchange unless they have a manufacturing defect.

• Please keep your tracking information when returning items to ensure their safe delivery to us.

Contact Us

For any questions or assistance with returns and exchanges, please don't hesitate to contact our customer support team at  info@thebigbuckle.com. We are here to help and ensure your shopping experience with "The Big Buckle" is exceptional.